The Best Rentals FAQs & Policies
Privacy Policy
At The Best Rentals, we are committed to protecting your privacy and safeguarding your personal information. By using our website, you consent to the practices described below. For complete details, please review our Privacy Policy.
1. Information We Collect
When you visit our website or make a booking, we may collect personally identifiable information such as your name, email address, phone number, billing address, and payment details. We also collect non-personal information (e.g., IP address, browser type, and device information) to help enhance your experience.
2. Use of Collected Information
- Facilitating booking reservations and managing your account
- Communicating with you regarding inquiries and providing customer support
- Sending promotional offers, newsletters, and updates (if you opt in)
- Conducting market research and analysis to improve our services
- Complying with legal obligations
3. Information Sharing
- Service Providers: We may share information with trusted third parties who assist with delivering services or business operations. They are obligated to keep your information confidential.
- Business Transfers: Your data may be transferred if we merge with another company or sell assets.
- Legal Requirements: We may disclose information if required by law or to protect our rights, property, or safety.
4. Data Security
We use industry-standard measures to help protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance browsing, analyze usage, and personalize content. You can adjust your browser settings to disable cookies, though some features may be limited.
6. Third-Party Websites
Our website may contain links to third-party sites. We are not responsible for their privacy practices or content. Please review their policies before providing personal information.
7. Opt-In for Text Messages
Opt in to receive important updates, exclusive offers, and personalized content by text message.
- Be the first to know: Instant notifications about news and announcements
- Exclusive offers: Access to special discounts and limited-time deals
- Personalized content: Tailored recommendations and helpful tips
Standard messaging rates may apply. You can opt out at any time by replying STOP to any text message.
Frequently Asked Questions
What are your age policies for guests?
All guests must be at least 25 years of age at the time the stay begins or be accompanied by an approved parent or guardian. IDs may be requested.
Does occupancy only include overnight guests?
No. The maximum occupancy cannot be exceeded at any time during your stay. Parties are not allowed in or on the rented property under any circumstances.
What is your policy for hurricanes?
If a mandatory evacuation is ordered by a governmental agency, refunds (minus a 7% cancellation fee) will be prorated based on the nights of your stay covered by the order. Only the nights specifically covered by the mandatory evacuation are eligible for a refund. If a hurricane occurs prior to arrival and accommodations cannot be provided, refunds will be issued to the reservation holder.
Do you allow smoking?
Smoking is strictly prohibited in all properties. This includes vaping and all other forms of inhaled substances. Some properties also prohibit smoking anywhere on the premises, including decks.
What is the damage waiver?
The accidental damage waiver covers up to $1,500 of accidental damage per stay. All damage must be reported to our office prior to departure to be covered. Intentional acts or deliberate violations of policy are not covered. If damage is not reported prior to departure, the waiver is void. The waiver is non-refundable.
What are the check-in and check-out times?
Check-in begins at 4:00 PM on the day of arrival. If you intend to arrive early, you may request Expedited Cleaning for a fee. With Wi‑Fi locks, there are no keys and no need to visit the office.
Check-out is at 10:00 AM on the day of departure. Please vacate the home and all parking spaces by 10:00 AM. If you need a later checkout, contact our office about a late expedited cleaning for a fee. Before departing, please load and start the dishwasher (if available), remove all food items, and place trash in exterior containers.
What is parking like on Folly?
Some units include parking. When parking on the street anywhere on Folly Beach, your vehicle must face the flow of traffic and all four tires must be off the pavement.